✧ Where are your garments made?

Our pieces are created through a carefully selected production partner who specialises in made-to-order garments. Each item is produced specifically for your order, allowing us to minimise waste and focus on quality over excess.

✧ Do you ship internationally?

Yes — we ship worldwide. Orders are sent directly to customers internationally, with shipping options and costs displayed at checkout.

✧ How long will my order take to arrive?

Each item is made to order, so please allow 5–10 business days for production before dispatch.

Estimated delivery times after dispatch are:

• 
  Standard international shipping: 10–17 business days
  
• 
  Express shipping (where available): 3–7 business days
  

Delivery times may vary slightly depending on your location and local customs processing.

✧ How much is shipping?

Shipping costs are calculated at checkout based on your delivery address and selected shipping method. The final shipping price is always shown before you complete your purchase.

✧ Will I need to pay customs or import fees?

Depending on your country, international orders may be subject to customs duties or import taxes set by local authorities. These charges are the responsibility of the customer and are not included in the item price or shipping cost.

✧ How do I choose the right size?

Each product page includes a detailed size guide to help you find the best fit. We recommend checking your measurements carefully before ordering, as all items are made specifically for you.

If you’re between sizes or unsure, choosing the size that feels most comfortable to you is often best.

✧ Can I change or cancel my order after placing it?

Because our items are made to order, production begins shortly after purchase. For this reason, changes or cancellations may not always be possible once an order has been placed.

If you need help, please contact us as soon as possible and we’ll always do our best to assist.

✧ What if my item arrives damaged or incorrect?

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with your order number and clear photos of the issue.

Once reviewed, we’ll arrange a replacement or refund so you’re looked after promptly.

✧ Do you accept returns or exchanges?

As our garments are made to order, we’re unable to accept returns or exchanges for change of mind, sizing, or personal preference.

We encourage reviewing product descriptions, size guides, and images carefully before purchasing.

✧ Do I need to return faulty items?

In most cases, returns are not required for faulty or incorrect items. If a return is needed, we’ll provide clear instructions and guidance.

✧ How will my order be packaged?

Your order is packaged securely and thoughtfully to ensure it arrives safely. We aim to keep packaging practical and minimal where possible.

✧ How can I contact you?

If you have any questions or need support, you can reach us via our Contact page or by email. We aim to respond within 1–2 business days.