"We are genuinely sorry that your piece did not arrive in the perfect condition we intended. At Chiarelli, we believe in the beauty of the details—and we want to ensure yours are corrected.

Please share the details of the issue below including your order number. Our team will review your request immediately and, may be in contact to obtain photos of the issue. Upon verification, we will arrange for a complimentary replacement to be sent to you. We are committed to making this right."